State Farm® Insurance Agent Kent Bohanon

"Big thank you to Mike."

"Best of the best"

"This office does not demonstrate loyalty to its customers. Don’t use this agent if you want to feel like more than just a policy number. When presented with a question of whether an email claiming to be from State Farm was legitimate or phishing, they didn’t do their due diligence in looking into the matter. It took them weeks to give me a wrong answer. When I expressed my displeasure with their poor work on the issue, I was met with nothing but nonchalance. They claimed to have called me and left voicemail messages. I searched my phone records and found no calls from their number. When I mentioned that I was considering seeking another insurance provider, they presented no interest in keeping my business. I was shocked to see how little they cared to keep me as a customer. This is not the mentality of a local business. This is an overly corporate approach."

"Kent and his team have been a great help as we have transitioned to Paducah and made sure we are appropriately covered."

"Fabulous service!!"

"There is a very nice staff who always do their best to make sure what you need is taken care of. They always speak politely and are never rude, they've helped me many times with payments and just checking in on the status of your insurance. Very great place to do business with"

"Not great at calling you back. Went through them for the mortgage purchasing my house and was told "we won't sell it " been switched twice in 7 years. Had trouble getting the proof of mortgage interest paid and took 3 calls and had to go around them. Had a little inherited money coming to me and before it happened they were like "call us to help you invest ". 2 calls no contact and wound up going with an Edward Jones office less than 2 tenths of a mile from the office. Recently was looking in to changing jobs where I wouldn't have insurance, called and basically no follow-up until I called again so...yeah probably looking at changing home and auto. If I get a good rate and decent follow-up it's a no brainer"

"Good insurance company, the staff is friendly and helpful. Better prices than Allstate for sure."

"I previously dealt with Shannon. I recently needed to make some changes and went in. Emily had me taken care of within seconds. As always, top notch!"

"Basic insurance people."

"The whole team there is amazing but Katelyn Austin is phenomenal. She went out of her way not once but twice for our family and continues to work hard to give us the best deals. Anyone you talk to there will take great care of you but Katelyn hits it out of the ball park. Every. Single. Time."

"Very helpful"

"Katelyn and Kent have both been great to work with as I transition my insurance from TN to KY. They have quickly answered all questions I have asked, and made this move very easy. I highly recommend this group!"

"The entire staff at this office always goes above and beyond for you and your needs. Highly recommend this office."

"I just recently switched to State Farm and now I am saving a lot per month. I couldn’t of done it without Katelyn’s help. It was super easy and I’m glad I switched to a company and office that I know will have my back."

"Personable and knowledgeable"

"Always a good experience experience when I call them or need to pick something up :)"

"Katelyn Austin is one of the best they have—very attentive, personable, and professional! She has been a huge help to us whenever we’ve looked into different changes to our policy and she’s always been good at breaking everything down for us to make sure we understand our insurance plan. Highly recommend booking an appointment with her if you’re considering switching or starting a new plan!"

"Kent and his team have helped me make sure my family is insured the way we need to be. From claims with Katelyn to billing with Emily. Kent has a great group to help you with everything you need."

"I called earlier this week to make changes to one of my policies and to get information on another type of policy. Katelyn answered, I very much appreciate talking to a local person, she made the changes for me took the information needed for the other policy and I was done and off the phone in literally less than 5 min. Thank you for having such pleasant and efficient employees!"

"Awesome insurance agent. Been with Kent for several years. Couldn’t ask for any better service."

"Can't say enough about this office! The girls are great to deal with, Kent is super nice and they are always on top of anything we may need! We have vehicles and home written with them and 0 intent of ever going anywhere else. Very pleased all around!!! A+++++++++"

"The team here is amazing, but we always work with Katelyn Austin! With every question I had, she has provided a clear answer and gets back with me so quickly! She took the time to help me find the best coverage for our car and home. I use Kent’s office for all my insurance needs and would recommend Kent and his team to anyone!"

"We love working with Kent! He’s amazing and is always serving us best automotive and home needs. Another side note: Mike in the office is so nice and helpful. (Make sure he gets a raise 😄). Fantastic team!"

"Everyone at the agency is extremely professional and welcoming. I continue to have great experiences with them."