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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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April 17, 2024

5  out of  5 rating by J
"Big thank you to Mike."
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Rika Wang

April 12, 2024

5  out of  5 rating by Rika Wang
"Best of the best"
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Joel Cates

October 9, 2023

1  out of  5 rating by Joel Cates
"This office does not demonstrate loyalty to its customers. Don’t use this agent if you want to feel like more than just a policy number. When presented with a question of whether an email claiming to be from State Farm was legitimate or phishing, they didn’t do their due diligence in looking into the matter. It took them weeks to give me a wrong answer. When I expressed my displeasure with their poor work on the issue, I was met with nothing but nonchalance. They claimed to have called me and left voicemail messages. I searched my phone records and found no calls from their number. When I mentioned that I was considering seeking another insurance provider, they presented no interest in keeping my business. I was shocked to see how little they cared to keep me as a customer. This is not the mentality of a local business. This is an overly corporate approach."
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Kenny Boyd

October 4, 2023

5  out of  5 rating by Kenny Boyd
"Kent and his team have been a great help as we have transitioned to Paducah and made sure we are appropriately covered."
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Jeanae Fowler

July 30, 2023

5  out of  5 rating by Jeanae Fowler
"Fabulous service!!"
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Kye Guynn

June 10, 2023

5  out of  5 rating by Kye Guynn
"There is a very nice staff who always do their best to make sure what you need is taken care of. They always speak politely and are never rude, they've helped me many times with payments and just checking in on the status of your insurance. Very great place to do business with"
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Eddie Chandler

May 11, 2023

2  out of  5 rating by Eddie Chandler
"Not great at calling you back. Went through them for the mortgage purchasing my house and was told "we won't sell it " been switched twice in 7 years. Had trouble getting the proof of mortgage interest paid and took 3 calls and had to go around them. Had a little inherited money coming to me and before it happened they were like "call us to help you invest ". 2 calls no contact and wound up going with an Edward Jones office less than 2 tenths of a mile from the office. Recently was looking in to changing jobs where I wouldn't have insurance, called and basically no follow-up until I called again so...yeah probably looking at changing home and auto. If I get a good rate and decent follow-up it's a no brainer"
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KhaoZ and Karma

July 2, 2022

5  out of  5 rating by KhaoZ and Karma
"Good insurance company, the staff is friendly and helpful. Better prices than Allstate for sure."
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Tray E

April 13, 2022

5  out of  5 rating by Tray E
"I previously dealt with Shannon. I recently needed to make some changes and went in. Emily had me taken care of within seconds. As always, top notch!"
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Lauren Arnold (Lorin)

April 1, 2022

3  out of  5 rating by Lauren Arnold (Lorin)
"Basic insurance people."
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Marissa Buckman

March 30, 2022

5  out of  5 rating by Marissa Buckman
"The whole team there is amazing but Katelyn Austin is phenomenal. She went out of her way not once but twice for our family and continues to work hard to give us the best deals. Anyone you talk to there will take great care of you but Katelyn hits it out of the ball park. Every. Single. Time."
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Rachel Edwards

January 17, 2022

4  out of  5 rating by Rachel Edwards
"Very helpful"
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Don Patterson

October 27, 2021

5  out of  5 rating by Don Patterson
"Katelyn and Kent have both been great to work with as I transition my insurance from TN to KY. They have quickly answered all questions I have asked, and made this move very easy. I highly recommend this group!"
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Robin Chapman

October 27, 2021

5  out of  5 rating by Robin Chapman
"The entire staff at this office always goes above and beyond for you and your needs. Highly recommend this office."
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Jeff Byram

August 31, 2021

5  out of  5 rating by Jeff Byram
"I just recently switched to State Farm and now I am saving a lot per month. I couldn’t of done it without Katelyn’s help. It was super easy and I’m glad I switched to a company and office that I know will have my back."
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Tori Myers

August 24, 2021

5  out of  5 rating by Tori Myers
"Personable and knowledgeable"
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Jenn Moss

August 5, 2021

5  out of  5 rating by Jenn Moss
"Always a good experience experience when I call them or need to pick something up :)"
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Bryce Mansfield

August 2, 2021

5  out of  5 rating by Bryce Mansfield
"Katelyn Austin is one of the best they have—very attentive, personable, and professional! She has been a huge help to us whenever we’ve looked into different changes to our policy and she’s always been good at breaking everything down for us to make sure we understand our insurance plan. Highly recommend booking an appointment with her if you’re considering switching or starting a new plan!"
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Roberto Arreaza

July 24, 2021

5  out of  5 rating by Roberto Arreaza
"Kent and his team have helped me make sure my family is insured the way we need to be. From claims with Katelyn to billing with Emily. Kent has a great group to help you with everything you need."
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Craig Gentry

July 1, 2021

5  out of  5 rating by Craig Gentry
"I've been with this agency for several years now and have had a great experience so far. Emily does a great job communicating with me, the app is great for payments and insurance cards, etc. Overall very pleased."
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LaDonna Campbell

June 30, 2021

5  out of  5 rating by LaDonna Campbell
"I called earlier this week to make changes to one of my policies and to get information on another type of policy. Katelyn answered, I very much appreciate talking to a local person, she made the changes for me took the information needed for the other policy and I was done and off the phone in literally less than 5 min. Thank you for having such pleasant and efficient employees!"
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Kaiser & Edwards Express Dispatch

June 30, 2021

5  out of  5 rating by Kaiser & Edwards Express Dispatch
"Awesome insurance agent. Been with Kent for several years. Couldn’t ask for any better service."
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Stacie Matteson

June 29, 2021

5  out of  5 rating by Stacie Matteson
"Can't say enough about this office! The girls are great to deal with, Kent is super nice and they are always on top of anything we may need! We have vehicles and home written with them and 0 intent of ever going anywhere else. Very pleased all around!!! A+++++++++"
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Andrea Middleton

June 28, 2021

5  out of  5 rating by Andrea Middleton
"The team here is amazing, but we always work with Katelyn Austin! With every question I had, she has provided a clear answer and gets back with me so quickly! She took the time to help me find the best coverage for our car and home. I use Kent’s office for all my insurance needs and would recommend Kent and his team to anyone!"
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Stacia Arington (D.T. GPS)

June 18, 2021

5  out of  5 rating by Stacia Arington (D.T. GPS)
"We love working with Kent! He’s amazing and is always serving us best automotive and home needs. Another side note: Mike in the office is so nice and helpful. (Make sure he gets a raise 😄). Fantastic team!"